World Class

Service

The best way to reach us is by submitting an online request. A factory agent will be assigned your request. We do our best to get back to every request within 24 hours.* If you need urgent assistance, please submit your request and call us with your ticket number.

*ASEA Power Systems operates from 8:00am to 5:00pm Pacific Standard Time Monday – Friday and is closed for US federal holidays. Response times are subject to fluctuation based on the day/time of ticket submission and current volume.

Request Support

Technical support, quotes, documentation, spare parts, etc. Already have a ticket number? Check the status by logging in to the Help Center.

Frequently Asked Questions

How do I enable the Auto-Restart feature on my converter?

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How do I access the last reported fault?

 Press the SYSTEM STATUS and then press F4 to review last reported fault.

How do I access the Watt-Hour Meter on my converter?

 For AC08-18 press the SHORE POWER + F1. For all other converters, press SHORE POWER + CONVERTER POWER.

FIND A CERTIFIED TECHNICIAN

Can’t find a provider near you? Contact the factory for assistance.

 

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