The best way to reach us is by submitting an online request. A factory agent will be assigned your request. We do our best to get back to every request within 24 hours.* If you need urgent assistance, please submit your request and call us with your ticket number.
*ASEA Power Systems operates from 8:00am to 5:00pm Pacific Standard Time Monday – Friday and is closed for US federal holidays. Response times are subject to fluctuation based on the day/time of ticket submission and current volume.
Frequently Asked Questions
How do I enable the Auto-Restart feature on my converter?
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How do I access the last reported fault?
Press the SYSTEM STATUS and then press F4 to review last reported fault.
How do I access the Watt-Hour Meter on my converter?
For AC08-18 press the SHORE POWER + F1. For all other converters, press SHORE POWER + CONVERTER POWER.